Privacy Policy
Updated: October 1, 2025
This privacy policy applies to websites (*.benacct.com) and mobile applications (com.benacct.*) developed by Lynx FinHealth, Inc, its affiliates, and subsidiaries ("Lynx") on behalf of health plan and health benefit admnistration partners and clients.
Lynx is strongly committed to protecting your privacy. This Privacy Policy explains our information gathering and dissemination practices. To provide our services, we may ask you to provide personal information about yourself. We use your personal information only to help administer and support your benefit programs and related services. We do not sell, trade, or give away your personal information to anyone. Additionally, we use industry-leading technologies to help ensure the security and confidentiality of the personal information you provide. If you have questions or concerns regarding this Privacy Policy, please contact Lynx using the contact information provided at the end of this document.
Lynx Privacy Policy Overview
This Privacy Policy discloses the information privacy practices for the website you are currently visiting. Throughout this policy, “personal information” refers to data that can identify you as a specific individual, such as your name, phone number, email address, Social Security number, or credit card number. Personal information also includes any data involving your health or medical history.
Lynx does not sell, trade, or give away your personal information to anyone. We do not disclose your personal information to third parties unless one of the limited exceptions below applies.
Disclosure of Personal Information
Service Providers
If you use this website through a client, partner, or program administrator associated with Lynx, we may disclose your personal information to that entity as needed to process your registration, benefit enrollment, or transaction.
We may disclose your personal information to third-party companies that help us operate, process, or support our services. For example, we may provide your personal information to a vendor to verify account details or process payment transactions.
These service providers are contractually required to maintain confidentiality and are prohibited from using your personal information for their own purposes.
Legal Obligations
We may disclose or report your personal information when we believe, in good faith, that such disclosure is required or permitted by law—for example, to cooperate with regulators or law enforcement, or to resolve consumer disputes. Outside these exceptions, we will not share your personal information with third parties.
Collection of Personal Information
We collect personal information in the normal course of business to process transactions and better serve you.
Registering With Us
We collect personal information when you register with us or create an account through our website. This typically includes names, email address, date of birth, and password.
Children Under the Age of 13
In accordance with the Children’s Online Privacy Protection Act (COPPA), Lynx does not knowingly collect or accept personally identifiable information from a child under the age of 13 without parental or guardian consent.
Customer Communications
We may use your information to communicate with you as needed to process your request or provide an update. For example, we may send email notifications about the status of your request. We may contact you to survey satisfaction, provide updates, or inform you about additional Lynx products and services.
Anonymous Information
We may collect anonymous or aggregated information that does not personally identify you. For example, demographic data or site usage patterns. Lynx uses this data for internal business purposes, performance analytics, and service improvement.
Protecting Your Personal Information
We maintain physical, electronic, and procedural safeguards to protect your personal information. We continue to evaluate and improve our security practices to keep your information accurate and secure.
Notice of Changes
If we change our privacy practices, we will notify you by email or through a prominent notice on this website. If we use your personal information differently from what was stated at the time of collection, you will have the choice to opt out of that use. Continued use of this website after such updates constitutes acceptance of the revised policy.
Cookies and Web Tracking
Cookies
Cookies are small files stored by your web browser to help recognize you and remember your activity. Lynx uses cookies to enhance your online experience—for example, to maintain session information and preferences. You can choose to disable cookies in your browser, though some site features may not function properly.
Analytics and Security Services
Lynx may use third-party web analytics services to track anonymous usage patterns and improve performance. These services may use cookies, clear gifs, or similar technologies. Lynx also uses various security tools to help protect our websites from automated abuse, such tools may collect device and application data to determine whether an interaction is human.
Browser and Internet Security
Lynx uses industry-standard encryption, such as Transport Layer Security (TLS) 1.2 or higher, to protect personal information transmitted through our websites. To access this site securely, you must use an up-to-date browser that supports modern encryption (e.g., Google Chrome, Mozilla Firefox, Microsoft Edge, or Apple Safari).
We support the most current major release of these browsers, plus one prior version, in alignment with vendor support policies.
Automated Access Restrictions
For your protection, access to this site is limited to SSL-capable browsers. You must not use automated software or scripts to log in, access, or extract data from Lynx systems, as doing so may compromise security.
Contact Us
If you have questions or concerns about this Privacy Policy or Lynx’s privacy practices, please contact:
Lynx FinHealth, Inc.
Email: contact-us@lynx-fh.com